Call Center Agent

Recruitify_HR; Mandaluyong; On-site; PHP 223,000 - 446,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional in Metro Manila to provide outstanding support across phone, email, and chat. You will handle product information, order processing, and issue resolution, while maintaining accurate records and meeting SLA targets.

You will collaborate with teammates in a fast-paced environment, continuously develop skills, and contribute to team performance through feedback and training.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience.
• Excellent communication and interpersonal skills.
• Proficient in using computers and relevant software applications.
• Strong problem-solving skills and a customer-focused attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by addressing customer inquiries via phone, email, and chat.
• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to meet service level agreements and department goals.
• Continuously improve personal skills and contribute to team performance through feedback and training.

Skills

Excellent communication

Interpersonal skills

Customer-focused attitude

Strong problem-solving

Education

High School Diploma or equivalent

Job description

• Provide exceptional customer service by addressing customer inquiries via phone, email, and chat.
• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to meet service level agreements and department goals.
• Continuously improve personal skills and contribute to team performance through feedback and training.

Description

• Provide exceptional customer service by addressing customer inquiries via phone, email, and chat.
• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to meet service level agreements and department goals.
• Continuously improve personal skills and contribute to team performance through feedback and training.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Proficient in using computers and relevant software applications
• Qualities and Traits: Strong problem-solving skills and a customer-focused attitude
• Working Conditions: Ability to work in a fast-paced environment