Call Center Agent

Buwelo an Exact Star Company; Zambales; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer service provider is seeking a passionate individual to provide exceptional support to Korean-speaking clients. This role requires fluency in both Korean and English, with a focus on resolving customer inquiries and improving processes. The ideal candidate has at least one year of experience in customer service and excellent communication skills. Join our team in Zambales, Philippines to make a difference in customer satisfaction.

Qualifications

• Fluency in both Korean and English, both written and spoken.
• Minimum of 1 year of experience in a customer service or call centre role.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide first-class customer service to Korean-speaking clients.
• Respond to inquiries, address concerns, and resolve issues.
• Collaborate with cross-functional teams to ensure customer satisfaction.

Skills

Fluency in Korean

Fluency in English

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Decision-making abilities

Job description

Responsibilities

• Provide first-class customer service to Korean-speaking clients via phone, email, and other communication channels
• Respond to inquiries, address concerns, and resolve issues in a timely and professional manner
• Effectively communicate complex information in both Korean and English
• Maintain detailed records of all customer interactions and follow up as needed
• Collaborate with cross-functional teams to ensure customer satisfaction
• Continuously seek ways to improve our processes and enhance the customer experience

Qualifications

• Fluency in both Korean and English, both written and spoken
• Minimum of 1 year of experience in a customer service or call centre role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced, dynamic environment
• Commitment to providing exceptional customer service