Customer Service Representative

KF21 Logistics Services; Las Piñas; On-site; PHP 250,000 - 320,000; Full time

Job summary

KF21 Logistics Services in the Philippines is seeking a Korean-speaking Customer Service Representative to handle inquiries via phone, email, and chat, delivering accurate information and friendly service in a fast-paced environment.

Requirements include a Bachelor's degree or equivalent experience, 0–2 years in customer service, and native-level Korean with fluent English. This on-site role in Las Piñas offers opportunities to grow within a dynamic team.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 0–2 years in customer service or related field.
• Native Korean with native-level proficiency in Korean and fluency in English.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer complaints and issues, ensuring high levels of customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers effectively.
• Collaborate with team members to improve customer service processes.

Skills

Korean language proficiency

Customer service

Communication skills

English fluency

Education

Bachelor's degree or equivalent experience

Job description

Job Description

Description

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer complaints and issues, ensuring high levels of customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers effectively.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years in customer service or related field.
• Skills and Competencies: Excellent communication and interpersonal skills. Must be a native Korean speaker with native-level proficiency in Korean and fluency in English, with strong speaking, listening, reading, and writing skills. Experienced in communicating effectively with Korean customers and providing exceptional customer service.
• Skills and Competencies: Strong problem-solving abilities and attention to detail.
• Qualities and Traits: Patience, empathy, and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment.