Call Center Agent

Neksjob Philippines; Misamis Oriental; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading recruitment agency is seeking a dedicated Customer Service Representative to join their team in Misamis Oriental, Philippines. The ideal candidate will be the first point of contact for customers, providing excellent service through various communication channels. Responsibilities include handling customer inquiries, resolving issues, and maintaining records. Candidates should have a high school diploma and strong communication skills. Experience in customer service is a plus.

Qualifications

• High school diploma required, Associate or Bachelor's degree preferred.
• Previous customer service experience is a plus.
• Basic computer skills and familiarity with CRM systems is an advantage.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and accurately.
• Maintain detailed records of customer interactions.
• Provide product/service information and troubleshoot issues.

Skills

Strong verbal and written communication skills

Problem-solving mindset

Empathy and patience

Education

High school diploma or equivalent

Job description

We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing excellent service and support across various communication channels. If you enjoy solving problems and delivering outstanding customer experiences, we’d love to hear from you.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional manner
• Resolve customer issues efficiently and accurately, escalating when necessary
• Maintain detailed and accurate records of customer interactions
• Provide product/service information and troubleshoot basic issues
• Follow communication guidelines and policies
• Collaborate with team members and other departments to improve customer satisfaction

Qualifications

• High school diploma or equivalent (Associate or Bachelor’s degree preferred)
• Previous customer service experience is a plus
• Strong verbal and written communication skills
• Ability to stay calm under pressure and handle high call volumes
• Basic computer skills and familiarity with CRM systems is an advantage
• Empathy, patience, and a problem-solving mindset