Korean-Speaking Customer Service Representative - 한글 (Hangeul)

Siegen HR Solutions; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer support company in Metro Manila is seeking native Korean speakers for a customer service role. The position requires handling inquiries and complaints from Korean-speaking clients while demonstrating proficiency in both Korean and basic English. Candidates must have strong communication skills and the ability to resolve customer issues effectively. This role offers a unique opportunity to work in a diverse environment focused on quality service delivery.

Qualifications

• Must be proficient in the Korean language, capable of reading and writing.
• Can converse using basic English.
• Open to native speakers only.

Responsibilities

• Attend to Korean-speaking customer questions and concerns.
• Effectively present and address customer requests.
• Manage calls with good Korean and English communication skills.
• Research answers using various manuals and resources.

Skills

Korean language proficiency

Basic English conversation

Customer service skills

Job description

JOB DESCRIPTION:

• Attend to Korean-speaking customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
• Effectively present, discuss and/or address customer concerns and requests in a way that conveys an image of quality and superior understanding of customer needs.
• Manage calls professionally, efficiently and with good Korean and English communication skills.
• Research answers to questions using a variety of manuals and resources

TO QUALIFY:

• Can converse using basic English language
• Open to NATIVE SPEAKERS ONLYb>
• Must be proficient with the KOREAN Language
• Must know how to read and write required foreign language