Korean-speaking Customer Service Representative - 한글 (Hangeul)

Siegen HR Solutions; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

A leading BPO service provider is looking for a customer support representative fluent in both English and Korean. The ideal candidate should possess a TOPIK 4th Grade proficiency in Korean and hold a Bachelor's degree or have completed at least 2 years of college with relevant experience. This role involves supporting customers via phone, chat, and email, and coordinating with Korean counterparts. Flexibility in work schedule and location is essential.

Qualifications

• Korean Proficiency - TOPIK 4th Grade or higher.
• Finished a 4- or 5- year Bachelor Degree course or 2 years in college with BPO experience.
• Willing to work in any schedule/location.

Responsibilities

• Perform customer support via phone, chat, and email in English and Korean.
• Use knowledge of processes to assist in identifying and resolving issues.
• Coordinate with Korean counterparts using Korean language.
• Coordinate with Korean counterparts using Korean language as the main language for communication.
• Perform other tasks that may be assigned by his/her team lead from time to time.
• Service channels: Inbound/Outbound phone, email & chat

Skills

Korean Proficiency

Customer support skills

Fluent in English

Education

Bachelor's Degree

Completed at least 2 years in college

Job description

Roles and Responsibilities:

• Perform customer support via phone, chat and email both in English and Korean Language.
• Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
• Assess and resolve non-standard and standard issues or problems. Seek advice and elevate issues when faced with tasks/problems outside the scope of the work.
• Coordinate with Korean counterparts using Korean language as the main language for communication.
• Perform other tasks that may be assigned by his/her team lead from time to time.
• Service channels: Inbound/Outbound phone, email & chat

TO QUALIFY:

• Korean Proficiency - TOPIK 4th Grade or higher
• Finished a 4- or 5- year Bachelor Degree course OR:
• Finished at least 2 years in college (with no back subjects) and at least 1 year work experience in the BPO industry.
• Willing to work in any schedule/location