Call Center Agent

RSD Human Resource Management Consultancy; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service consultancy in Quezon City is looking for a Customer Service Representative to respond to customer inquiries, resolve issues, and provide accurate information about products and services. Candidates should possess strong communication skills and be able to work in a fast-paced environment. A High School diploma and less than 1 year of experience in a call center or customer service role are required.

Qualifications

• Less than 1 year of experience in a call center or customer service role.
• Empathetic, patient, adaptable, and able to work as part of a team.

Responsibilities

• Respond to customer inquiries via phone or email.
• Provide accurate information about products and services.
• Resolve issues and complaints in a timely manner.
• Maintain detailed records of interactions.
• Collaborate with team members to enhance customer satisfaction.

Skills

Strong communication skills

Problem-solving abilities

Proficiency in using call center software

Education

High School or Senior High School diploma

Job description

Responsibilities

• Respond to customer inquiries via phone or email.
• Provide accurate information about products and services.
• Resolve issues and complaints in a timely manner.
• Maintain detailed records of interactions.
• Collaborate with team members to enhance customer satisfaction.
• Adhere to company policies and procedures.
• Participate in training sessions to improve skills.

Qualifications

• Educational Qualifications: Must possess a High School or Senior High School diploma.
• Experience Level: Less than 1 year of experience in a call center or customer service role.
• Skills and Competencies: Strong communication skills, problem-solving abilities, and proficiency in using call center software.
• Responsibilities and Duties: Handle customer inquiries, resolve issues, maintain accurate records, and meet performance targets.
• Working Conditions: Fast-paced environment, with possible shifts including weekends and holidays.
• Qualities and Traits: Empathetic, patient, adaptable, and able to work as part of a team.