Call Center Agent

StackPH; Cebu City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A customer service provider in Cebu City is seeking individuals to handle customer inquiries and provide support in a fast-paced environment. The ideal candidate should have a High/Senior High School diploma and proficiency in English. Training is provided, making it a great opportunity for those without prior experience. The role includes resolving complaints, documenting interactions, and ensuring high customer satisfaction.

Qualifications

• High/Senior High School diploma is required.
• No prior experience required; training will be provided.
• Proficiency in English and excellent customer service skills.

Responsibilities

• Answer incoming customer calls and respond to inquiries.
• Resolve customer complaints and issues effectively.
• Document all interactions in the CRM system.

Skills

Proficiency in English

Excellent customer service

Scheduling

Problem-solving abilities

Familiarity with Salesforce

Account management

Education

High/Senior High School diploma

Job description

Responsibilities

• Answer incoming customer calls and respond to inquiries.
• Provide information about products and services.
• Resolve customer complaints and issues effectively.
• Document all interactions in the CRM system.
• Ensure a high level of customer satisfaction.
• Work collaboratively with team members.
• Maintain knowledge of company policies and updates.

Qualifications

• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Proficiency in English, excellent customer service, scheduling, problem-solving abilities, and familiarity with Salesforce and account management.

Responsibilities and Duties

• Handle customer inquiries, resolve issues, manage schedules, and maintain database records.

Working Conditions

• Working Conditions: Fast-paced call center environment with potential for shift work.

Qualities and Traits

• Qualities and Traits: Must be a team player, have strong interpersonal skills, and a sales-oriented mindset.