Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Ilocos Norte; On-site; PHP 201,000 - 312,000; Full time

Job summary

A recruitment agency is seeking customer service representatives in Ilocos Norte, Philippines. Candidates should be HS or college graduates with strong communication skills. Responsibilities include handling calls, providing information, resolving issues, and documenting interactions. This role requires adherence to company policies and customer confidentiality. Apply to join a supportive team focused on service excellence.

Qualifications

• Experience handling customer calls.
• Excellent communication and problem-solving abilities.
• Ability to follow policies and maintain confidentiality.

Responsibilities

• Handle incoming calls.
• Provide accurate information about services or account details.
• Resolve customer concerns and service-related issues.
• Process account updates and transactions as needed.
• Document all customer interactions in the system.
• Escalate complex cases to supervisors or specialized departments.
• Follow company policies and maintain customer confidentiality.

Skills

strong communication skills

Education

HS Graduate or College Graduate

Job description

Responsibilities

• Handle incoming calls.
• Provide accurate information about services, or account details.
• Resolve customer concerns, complaints, or service-related issues.
• Process account updates, requests, and transactions as needed.
• Document all customer interactions in the system.
• Escalate complex cases to supervisors or specialized departments.
• Follow company policies and maintain customer confidentiality.

Qualifications

• HS Graduate or College Graduate
• strong communication skills