Call Center Agent

Hello Sourcing Company; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer support firm is seeking candidates for a role focused on customer assistance in Davao del Sur. Responsibilities include handling calls, troubleshooting customer issues, and documenting interactions. Ideal candidates should possess strong communication skills, and prior experience in lead generation or sales is preferred. Candidates should be trainable, reliable, and possess excellent interpersonal skills.

Qualifications

• Strong verbal skills, capable of assisting customers effectively.
• Preferred experience in lead generation but not mandatory.
• Experience in sales or insurance is a plus.

Responsibilities

• Handle inbound and outbound calls for customer support.
• Troubleshoot and resolve customer issues satisfactorily.
• Document interactions and update customer accounts.

Skills

Good oral communication skills

Lead generation experience

Sales/Insurance/Appointment Setter experience

Computer literate

Fast learner

Positive attitude

Reliability

Interpersonal skills

Job description

Responsibilities

1. Customer Assistance: Handle inbound and outbound calls to provide support, resolve inquiries, and address customer concerns in a professional and timely manner.
2. Problem-Solving: Identify customer issues, troubleshoot problems, and offer effective solutions while maintaining a high level of service.
3. Data Management: Document customer interactions, update account details, and elevate complex issues to relevant teams when necessary.

Qualifications

• Good oral communication skills.
• Lead Generation experience (preferred but not required).
• Sales/ Insurance/ Appointment Setter experience is a plus.
• Computer literate.
• Fast learner, highly trainable with good analytical skills.
• Reliable, with a positive and enthusiastic attitude.
• Value attendance.
• Excellent interpersonal skills.