Call Center Agent

Metacom Careers; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

Metacom Careers is seeking a Customer Service Representative in Mandaluyong, Philippines, to respond to inquiries and handle complaints with professionalism. The role requires a Bachelor’s degree and two years of experience in customer service.

The ideal candidate will possess strong English communication skills and be able to manage multiple customer interactions effectively. This position offers flexible working conditions suited to a call center environment.

Qualifications

• 02 years of relevant experience is required.
• Ability to manage time efficiently and work effectively under pressure.
• Comfortable in a call center environment with flexible hours.

Responsibilities

• Respond to customer inquiries and provide accurate product information.
• Handle customer complaints with empathy and professionalism.
• Assist in managing multiple customer interactions simultaneously.

Skills

Strong command of the English language

Excellent customer service skills

Proficiency in technical systems

Education

Bachelors degree in a relevant field

Job description

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products and services.
• Handle customer complaints with empathy and professionalism while seeking resolution.
• Assist in managing multiple customer interactions simultaneously through phone, chat, or email.
• Collaborate effectively with team members to ensure customer satisfaction and improve service processes.
• Maintain detailed records of customer interactions and transactions in the database.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 02 years.
• Skills and Competencies: Strong command of the English language, excellent customer service skills, and proficiency in technical systems.
• Qualities and Traits: Team player with strong interpersonal skills and the ability to connect with customers.
• Responsibilities and Duties: Ability to manage time efficiently and work effectively under pressure.
• Working Conditions: Comfortable working in a call center environment with flexible working hours.