Call Center Agent

Metacom Careers; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

Metacom Careers is seeking a dedicated customer service representative in Quezon City, Philippines. Responsibilities include handling incoming calls, resolving complaints, and maintaining customer records while delivering exceptional service.

The ideal candidate should possess a Bachelor's degree, have 2 years of experience in customer service, and display strong communication and interpersonal skills. Join us to enhance customer satisfaction with effective service delivery.

Qualifications

• 02 years of experience in a customer service role.
• Strong interpersonal and people skills focused on customer satisfaction.
• Familiarity with technical troubleshooting processes.

Responsibilities

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Skills

Proficiency in English

Effective communication skills

Strong interpersonal skills

Organizational skills

Multitasking ability

Education

Bachelor's degree in a relevant field

Job description

Responsibilities

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Requirements

• Educational qualifications: Bachelors degree in a relevant field preferred.
• Experience level: 02 years of experience in a customer service role.
• Skills and competencies: Proficiency in English language and effective communication skills.
• Qualities and traits: Strong interpersonal and people skills with a focus on customer satisfaction.
• Skills and competencies: Demonstrated organizational skills and ability to multitask.
• Responsibilities and duties: Familiarity with technical troubleshooting processes.