call center agent

Metacom Careers; Pasay; On-site; PHP 312,480 - 401,760; Full time

Job summary

Metacom Careers in Metro Manila seeks a customer service representative to handle inbound and outbound calls professionally, assist customers with inquiries, complaints, and support requests, and provide accurate product information.

You will document interactions in the database and work with the team to enhance customer satisfaction. A bachelor's degree, 2 years of experience, and strong English communication are required.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 2 years.
• Excellent interpersonal skills.
• Proficient in English language.
• Strong customer service orientation.
• Positive attitude and strong work ethic.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Assist customers with inquiries, complaints, and support requests.
• Provide accurate product information and troubleshooting assistance.
• Document customer interactions and update records in the database.
• Work collaboratively with team members to enhance customer satisfaction.

Skills

Interpersonal skills

English proficiency

Customer service

Team collaboration

Education

Bachelor's degree

Job description

Description

• Handle inbound and outbound calls professionally and efficiently.
• Assist customers with inquiries, complaints, and support requests.
• Provide accurate product information and troubleshooting assistance.
• Document customer interactions and update records in the database.
• Work collaboratively with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 02 years.
• Skills and Competencies: Excellent interpersonal skills.
• Skills and Competencies: Proficient in English language.
• Skills and Competencies: Strong customer service orientation.
• Qualities and Traits: Positive attitude and strong work ethic.