Call Center Agent

Metacom Careers; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

Metacom Careers is looking for a Customer Service Representative in Muntinlupa, Philippines. The role involves handling incoming calls, providing customer service, and resolving complaints efficiently. Applicants should have a Bachelor's degree and at least 2 years of relevant customer service experience.

Strong communication skills and the ability to multitask are essential to enhance service delivery and ensure customer satisfaction. Join our team to help shape any aspect of our customer engagement.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 02 years of experience in a customer service role.
• Proficiency in the English language and effective communication skills.

Responsibilities

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Skills

Proficiency in English

Effective communication skills

Interpersonal skills

Organizational skills

Multitasking ability

Education

Bachelor's degree in a relevant field

Job description

Responsibilities

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Requirements

• Educational qualifications: Bachelors degree in a relevant field preferred.
• Experience level: 02 years of experience in a customer service role.
• Skills and competencies: Proficiency in English language and effective communication skills.
• Qualities and traits: Strong interpersonal and people skills with a focus on customer satisfaction.
• Skills and competencies: Demonstrated organizational skills and ability to multitask.
• Responsibilities and duties: Familiarity with technical troubleshooting processes.