Call Center Agent

Metacom Careers; Las Piñas; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers is seeking a customer support professional in the Philippines to handle inbound and outbound calls with customers, delivering professional service and resolving inquiries. You will document interactions in the CRM and collaborate with the team to ensure a seamless experience, while contributing to individual performance targets.

The role welcomes fresh graduates or students with strong English language skills, excellent customer service abilities, and solid problem-solving and

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Fresh Graduate or Student status.
• Strong English language skills.
• Excellent customer service and problem-solving abilities.
• Good teamwork and interpersonal skills.

Responsibilities

• Handle inbound and outbound calls with customers efficiently and professionally.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document call interactions accurately in the customer relationship management system.
• Collaborate with team members to ensure a seamless customer experience.
• Contribute to team goals by achieving individual performance targets.

Skills

English

Customer service

Problem solving

Interpersonal skills

Team player

Organizational skills

Technical skills

Education

Bachelor's degree

Job description

Description

• Handle inbound and outbound calls with customers efficiently and professionally.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document call interactions accurately in the customer relationship management system.
• Collaborate with team members to ensure a seamless customer experience.
• Contribute to team goals by achieving individual performance targets.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field or equivalent experience
• Experience Level: Fresh Graduate or Student
• Skills and Competencies: Strong proficiency in English language
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Effective team player with strong interpersonal skills
• Skills and Competencies: Organizational and technical skills