Call Center Agents Hiring

Recruitify_HR; Mandaluyong; On-site; PHP 334,800 - 446,400; Full time

Job summary

Recruitify_HR is looking for a customer service representative in Mandaluyong, Metro Manila. The ideal candidate should have 13 years of experience in a call center role and possess strong communication and interpersonal skills. Responsibilities include providing outstanding service, handling inquiries, resolving issues, and collaborating with team members. A bachelor's degree in a relevant field is preferred. This role requires working in a fast-paced environment and effectively managing multiple tasks.

Qualifications

• 13 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide outstanding customer service and support to clients over the phone.
• Handle incoming calls and respond to customer inquiries effectively.
• Resolve customer issues and complaints in a timely manner.
• Document all interactions and maintain accurate records.
• Collaborate with team members to improve service delivery.

Skills

Strong communication

Interpersonal skills

Proficiency in call center software

Patience

Customer-oriented mindset

Education

Bachelor's degree in a relevant field

Job description

Responsibilities

• Provide outstanding customer service and support to clients over the phone.
• Handle incoming calls and respond to customer inquiries effectively.
• Resolve customer issues and complaints in a timely manner.
• Document all interactions and maintain accurate records.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 13 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using call center software and databases.
• Qualities and Traits: Patience and a customer-oriented mindset.
• Working Conditions: Ability to work in a fast-paced environment.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.