Call Center Agent

Metacom Careers; Metro Manila; On-site; PHP 201,000 - 324,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service representative to handle incoming calls, explain products, and assist with inquiries from clients in Metro Manila.

You will maintain records of interactions, resolve complaints promptly, and collaborate with teammates to improve service delivery while using strong English communication and interpersonal skills.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of experience in a customer service role.
• Proficiency in English language and effective communication skills.
• Strong interpersonal and people skills with a focus on customer satisfaction.
• Demonstrated organizational skills and ability to multitask.
• Familiarity with technical troubleshooting processes.

Responsibilities

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Skills

Customer service

English proficiency

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Troubleshooting

Education

Bachelor’s degree

Job description

Job Description:

Description

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years of experience in a customer service role
• Skills and Competencies: Proficiency in English language and effective communication skills
• Qualities and Traits: Strong interpersonal and people skills with a focus on customer satisfaction
• Skills and Competencies: Demonstrated organizational skills and ability to multitask
• Responsibilities and Duties: Familiarity with technical troubleshooting processes

Requirements: