Call Center Agent

Metacom Careers; Makati; On-site; PHP 279,000 - 446,400; Full time

Job summary

Metacom Careers seeks a dedicated Customer Service Associate in Makati, Philippines. You will handle inbound and outbound calls, resolve inquiries, and document interactions in the CRM with accuracy.

The role emphasizes exceptional service, teamwork, and meeting individual targets. Fresh graduates or students are welcome, and strong English and interpersonal skills are essential for success in a fast-paced environment.

Qualifications

• Basic English proficiency and clear communication.
• Strong customer service orientation and empathy.
• Ability to solve problems and think on your feet.
• Team player with good interpersonal abilities.
• Excellent organizational and technical skills for handling CRM and data.

Responsibilities

• Handle inbound and outbound calls with customers efficiently and professionally.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document call interactions accurately in the CRM system.
• Collaborate with team members to ensure a seamless customer experience.
• Contribute to team goals by achieving individual performance targets.

Skills

English proficiency

Customer service

Problem-solving

Interpersonal skills

Organizational skills

Technical skills

Education

Bachelor's degree or equivalent experience

Job description

Description

• Handle inbound and outbound calls with customers efficiently and professionally.
• Provide exceptional customer service by addressing inquiries and resolving issues.
• Document call interactions accurately in the customer relationship management system.
• Collaborate with team members to ensure a seamless customer experience.
• Contribute to team goals by achieving individual performance targets.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field or equivalent experience
• Experience Level: Fresh Graduate or Student
• Skills and Competencies: Strong proficiency in English language
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Effective team player with strong interpersonal skills
• Skills and Competencies: Organizational and technical skills