Call Center Agent

Pulse Connect; Pasig; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Paid training

HMO and government-mandated benefits

Career growth opportunities

Job summary

Pulse Connect in Pasig, Philippines is seeking a Customer Support Associate (Voice) to provide exceptional service by handling inbound and outbound calls. You will assist customers with inquiries, resolve concerns, and deliver a positive experience while meeting quality standards.

The role requires good English communication, comfortable phone interactions, and basic computer navigation. On-site work is expected, with paid training and opportunities for growth.

Qualifications

• Must have strong spoken English and clear communication.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills required.
• Customer service or call center experience is an advantage but not required.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English communication

Phone communication

Typing skills

Computer basics

Customer service experience

Education

High school diploma or higher

Job description

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development