Call Center Agent

DOZ Outsourcing Services OPC; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading outsourcing company based in Iloilo City is seeking a Voice Customer Service Representative to provide excellent support through phone interactions. The ideal candidate should possess strong communication skills, customer service orientation, and a willingness to work flexible shifts. Responsibilities include handling inquiries, providing information, resolving issues, and maintaining high customer satisfaction. Prior BPO experience is a plus, but not mandatory. Join a dynamic team focused on customer excellence.

Qualifications

• Excellent verbal communication skills in English.
• Experience in customer service preferred, but not mandatory.
• Ability to work flexible shifts is needed.

Responsibilities

• Handle customer inquiries professionally via phone.
• Provide product, service, and account information accurately.
• Resolve issues and document calls as per procedures.
• Maintain customer satisfaction and meet performance targets.

Skills

Good verbal communication skills (English)

Customer-service oriented

Ability to multitask

Patience and professionalism

Education

Senior High School Graduate or College level

Job description

We are Hiring a Voice Customer Service Representative

who can deliver excellent customer support through inbound and outbound calls. The ideal candidate has strong communication skills, a positive attitude, and the ability to handle customer concerns with professionalism and efficiency.

Key Responsibilities

• Handle customer inquiries professionally via phone
• Provide accurate product, service, and account information
• Resolve issues and escalated when needed
• Document calls and follow procedures
• Maintain customer satisfaction
• Meet performance targets and support team goals

Qualifications

• Good verbal communication skills (English)
• Customer-service oriented, with patience and professionalism
• Ability to multitask and follow instructions accurately
• Willing to work on flexible shifts
• Prior BPO or call center experience is a plus but not required
• Senior High School Graduate or College level accepted

Address

NDN Building, San Roque. Sto. Tomas Batangas