Call Center Agent

DOZ Outsourcing Services OPC; Batangas City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service solutions provider is seeking a Voice Customer Service Representative in Batangas City. The ideal candidate will handle customer inquiries professionally, provide accurate information, and maintain customer satisfaction. Strong verbal communication skills and a customer service-oriented attitude are essential. This position may require flexible shifts and is open to Senior High School Graduates or college-level candidates. If you are ready to support our team goals, apply today!

Qualifications

• Good verbal communication skills in English.
• Customer-service oriented, with patience and professionalism.
• Ability to multitask and follow instructions accurately.
• Willing to work on flexible shifts.
• Senior High School Graduate or College level accepted.

Responsibilities

• Handle customer inquiries professionally via phone.
• Provide accurate product, service, and account information.
• Resolve issues and escalate when needed.
• Document calls and follow procedures.
• Maintain customer satisfaction.
• Meet performance targets and support team goals.

Job description

We are Hiring a Voice Customer Service Representative

who can deliver excellent customer support through inbound and outbound calls. The ideal candidate has strong communication skills, a positive attitude, and the ability to handle customer concerns with professionalism and efficiency.

Key Responsibilities

• Handle customer inquiries professionally via phone
• Provide accurate product, service, and account information
• Resolve issues and escalated when needed
• Document calls and follow procedures
• Maintain customer satisfaction
• Meet performance targets and support team goals

Qualifications

• Good verbal communication skills (English)
• Customer-service oriented, with patience and professionalism
• Ability to multitask and follow instructions accurately
• Willing to work on flexible shifts
• Prior BPO or call center experience is a plus but not required
• Senior High School Graduate or College level accepted

Address

NDN Building, San Roque. Sto. Tomas Batangas