Outbound Call Center Agent - With or Without Experience

HireMe.ph; Makati; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

Night Differential

HMO and government-mandated benefits

Opportunities for career growth and发展

Job summary

HireMe.ph is seeking a Customer Support Associate (Voice) to deliver exceptional service by handling inbound and outbound calls. You will assist customers with inquiries, resolve concerns, and ensure a positive experience while meeting quality standards.

The role requires good verbal and listening skills, computer literacy, and the ability to multitask and manage time effectively. Candidates must be 18+ and onsite in Makati/Metro Manila.

Qualifications

• High school graduate.
• Excellent verbal and listening skills.
• Good computer literacy and typing speed.
• Ability to multitask and manage time effectively.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

Communication skills

Verbal communication

Computer literacy

Time management

Education

High school diploma

Job description

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Can start Asap.
• Good verbal, listening, and communication skills.
• Knowledgeable of computers.
• Ability to multi-task, set priorities and manage time effectively
• Completed High school.
• With or without call center experience.
• Must be 18 years old and above.
• Amenable to work onsite.

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• Night Differential
• HMO and government-mandated benefits
• Opportunities for career growth and development