Call Center Agent

Pulse Connect; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Paid training

HMO benefits

Career growth

Job summary

Pulse Connect is seeking a Customer Support Associate (Voice) to deliver exceptional service by handling inbound and outbound calls, resolving inquiries, and ensuring a positive customer experience. The role requires clear communication and adherence to quality standards.

The position is onsite in Mandaluyong, Metro Manila, Philippines. Candidates should be comfortable speaking with customers over the phone and have basic computer skills. Training is provided.

Qualifications

• At least high school, senior high school, or college graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English proficiency

Phone communication

Typing

Computer basics

Customer service

Education

High School or higher

Job description

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development