Call Center Agent

Metacom Careers; Rizal; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers is seeking a Customer Service Representative in the Philippines to handle inbound calls with professionalism, provide accurate information, and resolve issues efficiently. You will document all interactions in the company database and collaborate with teammates to improve processes.

Ideal candidates have 0-2 years of customer service experience, excellent English communication, and a strong orientation toward helping customers in a fast-paced call center environment.

Qualifications

• Bachelor's degree preferred in a relevant field.
• 0-2 years of experience in customer service.
• Excellent English communication skills.
• Strong customer service orientation.
• Ability to handle stressful situations calmly and efficiently.
• Fast-paced call center environment.

Responsibilities

• Handle incoming customer calls and respond to inquiries with professionalism.
• Provide accurate information and resolve customer issues efficiently.
• Document all interactions in the company database.
• Collaborate with team members to improve customer service processes.
• Meet and exceed performance goals and metrics.

Skills

English communication

Calm under pressure

Customer service

Education

Bachelor's degree in a relevant field

Job description

Description

• Handle incoming customer calls and respond to inquiries with professionalism.
• Provide accurate information and resolve customer issues efficiently.
• Document all interactions in the company database.
• Collaborate with team members to improve customer service processes.
• Meet and exceed performance goals and metrics.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0-2 years of experience in customer service.
• Skills and Competencies: Excellent English communication skills.
• Skills and Competencies: Strong customer service orientation.
• Qualities and Traits: Ability to handle stressful situations calmly and efficiently.
• Working Conditions: Ability to work in a fast-paced call center environment.