Call Center Agent

Metacom Careers; Muntinlupa; On-site; PHP 290,000 - 424,000; Full time

Job summary

Metacom Careers in Metro Manila, Muntinlupa is seeking a customer service professional to handle incoming calls, communicate product information, and resolve inquiries. You will maintain records and collaborate with the team to improve service delivery.

The ideal candidate has a Bachelor's degree (preferred) with 0–2 years in customer service, strong English communication, and interpersonal skills. This is a full-time on-site role in the Philippines.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 0-2 years of experience in a customer service role.
• Proficiency in English language and effective communication skills.

Responsibilities

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Skills

English proficiency

Effective communication

Interpersonal skills

Organizational skills

Multitasking

Education

Bachelor's degree in a relevant field

Job description

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Description

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred
• Experience Level: 0-2 years of experience in a customer service role
• Skills and Competencies: Proficiency in English language and effective communication skills
• Qualities and Traits: Strong interpersonal and people skills with a focus on customer satisfaction
• Skills and Competencies: Demonstrated organizational skills and ability to multitask
• Responsibilities and Duties: Familiarity with technical troubleshooting processes