Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc. is hiring for an entry-level customer service role in the Philippines. The position emphasizes clear communication, handling inbound and outbound calls, and resolving customer inquiries while keeping records up to date.

Applicants should have a High School Diploma or equivalent, strong English skills, and a customer-first mindset. The role supports teamwork and aims to meet service goals with reliable performance.

Qualifications

• High School diploma or equivalent.
• No prior experience required.
• Strong English language skills.
• Excellent customer service abilities.
• Effective interpersonal and organizational skills.
• Team player with strong problem-solving capabilities.
• Basic technical proficiency with computer systems.

Responsibilities

• Provide excellent customer service to clients through effective communication.
• Handle inbound and outbound calls efficiently and professionally.
• Resolve customer issues and inquiries promptly while maintaining customer satisfaction.
• Document conversations and maintain accurate records of customer interactions.
• Collaborate with team members to achieve service goals and improve overall performance.

Skills

English proficiency

Customer service

Interpersonal skills

Problem solving

Technical basics

Education

High School Diploma

Job description

Description

• Provide excellent customer service to clients through effective communication.


• Handle inbound and outbound calls efficiently and professionally.


• Resolve customer issues and inquiries promptly while maintaining customer satisfaction.


• Document conversations and maintain accurate records of customer interactions.


• Collaborate with team members to achieve service goals and improve overall performance.

Requirements

• Educational Qualifications: High School Diploma or equivalent.


• Experience Level: No prior experience required.


• Skills and Competencies: Strong English language skills.


• Skills and Competencies: Excellent customer service abilities.


• Skills and Competencies: Effective interpersonal and organizational skills.


• Skills and Competencies: Team player with strong problem-solving capabilities.


• Skills and Competencies: Basic technical proficiency with computer systems.