Call Center Agent

Work-1 Manpower Recruitment Services; Pampanga; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work-1 Manpower Recruitment Services in the Philippines is seeking a responsive customer service professional to handle calls with professionalism and patience.

You will address inquiries and complaints, maintain records, and collaborate with teammates to reach performance targets, with flexible hours including evenings and weekends.

Educational requirement is a high school diploma; 1–3 years call center experience; strong verbal communication, empathy, and teamwork are essential.

Qualifications

• High School Diploma or equivalent.
• 1–3 years in a call center or customer service role.
• Strong verbal communication skills.
• Empathy and patience in dealing with customers.
• Ability to work in a team environment.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and patience.
• Address customer inquiries and complaints effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance goals and targets.
• Provide product and service information to customers as needed.

Skills

Verbal communication

Education

High School Diploma

Job description

Professional Development

• Job Training, Professional Development

Description

• Handle inbound and outbound customer calls with professionalism and patience.
• Address customer inquiries and complaints effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance goals and targets.
• Provide product and service information to customers as needed.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:1–3 years in a call center or customer service role
• Skills and Competencies:Strong verbal communication skills
• Qualities and Traits:Empathy and patience in dealing with customers
• Responsibilities and Duties:Ability to work in a team environment
• Working Conditions:Willingness to work flexible hours, including evenings and weekends