Call Center Agent

Work-1 Manpower Recruitment Services; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Work-1 Manpower Recruitment Services in Cebu City seeks a motivated Customer Service Representative to handle inbound and outbound calls and provide accurate product information. You will address inquiries and resolve complaints while maintaining detailed records of interactions.

A team-oriented mindset and flexibility to work evenings or weekends are essential. The ideal candidate has a High School Diploma and 1–3 years in a call center or customer service role, with strong verbal communication

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1–3 years in a call center or customer service role.
• Skills and Competencies: Strong verbal communication skills.
• Qualities and Traits: Empathy and patience in dealing with customers.
• Responsibilities and Duties: Ability to work in a team environment.
• Working Conditions: Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and patience.
• Address customer inquiries and complaints effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance goals and targets.
• Provide product and service information to customers as needed.

Skills

Strong verbal communication

Empathy and patience

Team collaboration

Flexible hours

Education

High School Diploma or equivalent

Job description

Description

• Handle inbound and outbound customer calls with professionalism and patience.
• Address customer inquiries and complaints effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance goals and targets.
• Provide product and service information to customers as needed.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:1–3 years in a call center or customer service role
• Skills and Competencies:Strong verbal communication skills
• Qualities and Traits:Empathy and patience in dealing with customers
• Responsibilities and Duties:Ability to work in a team environment
• Working Conditions:Willingness to work flexible hours, including evenings and weekends