Call Center Agents Hiring.

Recruitify_HR; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading HR agency in the Philippines is seeking an experienced customer service representative to handle inbound and outbound calls, resolve customer inquiries, and improve service processes. The role requires a Bachelor’s degree in communications and 5–8 years of experience in a call center environment. Candidates must have strong verbal communication skills and the ability to work flexible hours. Join a dynamic team focused on customer satisfaction.

Qualifications

• 5–8 years of experience in a call center or customer service environment.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Handle inbound and outbound customer calls with professionalism.
• Provide accurate information regarding products and services.
• Resolve customer inquiries and complaints effectively.
• Document all customer interactions in the database.
• Collaborate with team members to improve customer service processes.

Skills

Strong verbal communication skills

Problem-solving abilities

Customer service orientation

Education

Bachelor’s degree in communications or a related field

Job description

Description

• Handle inbound and outbound customer calls with professionalism.
• Provide accurate information regarding products and services.
• Resolve customer inquiries and complaints effectively.
• Document all customer interactions in the database.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in communications or a related field.
• Experience Level: 5–8 years of experience in a call center or customer service environment.
• Skills and Competencies: Strong verbal communication skills, problem-solving abilities, and customer service orientation.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks.
• Working Conditions: Ability to work flexible hours, including evenings and weekends.
• Qualities and Traits: Patience, empathy, and a strong work ethic.