Call Center Agent

JetSon Manpower Agency; Misamis Oriental; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Life Insurance

Health Maintenance Organization (HMO)

HMO

Job summary

A staffing agency based in the Philippines is looking for customer service representatives who can manage incoming calls and inquiries efficiently. The ideal candidate should possess strong communication skills and be patient and empathetic towards customers. This role offers flexible hours and welcomes applicants with or without BPO experience. Responsibilities include resolving customer complaints, maintaining detailed records, and collaborating with team members to improve service quality.

Qualifications

• Strong communication and interpersonal skills are required.
• Patience and empathy towards customers are essential.
• Ability to work in a fast-paced environment is a must.
• Strong communication and interpersonal skills.
• Patience and empathy towards customers.
• Ability to work in a fast-paced environment.
• Flexible hours including evenings and weekends.

Responsibilities

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Skills

Strong communication and interpersonal skills

Patience and empathy towards customers

Education

High School Diploma or equivalent

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Description

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:Open to all segments. With or without BPO experience.
• Skills and Competencies:Strong communication and interpersonal skills.
• Qualities and Traits:Patience and empathy towards customers.
• Responsibilities and Duties:Ability to work in a fast-paced environment.
• Working Conditions:Must be available to work flexible hours, including evenings and weekends.