Call Center Agent

Pfleider-Ward Co. Ltd.; Leyte; On-site; PHP 156,000 - 234,000; Full time

Benefits offered by this job

Incentives

Job summary

A leading customer service company is seeking to hire customer service representatives to handle client inquiries and deliver quality service. This role offers full-time, permanent, office-based work with no educational requirements and invites candidates with or without experience. Ideal candidates should possess strong communication skills and a positive attitude towards customer service.

Qualifications

• No educational attainment required.
• With or without experience.
• Excellent communication skills, patience, and positive attitude towards customer service.
• Initiativeness.
• High tolerance to rejection.

Responsibilities

• Make outbound calls and respond to client inquiries.
• Provide accurate information regarding services.
• Resolve customer complaints and ensure satisfaction.
• Document interactions and maintain accurate records in the database.
• Collaborate with team members to meet service level agreements and company goals.
• Meet required daily production quota.

Skills

Strong Work Ethic

English Language Proficiency

Team Player

Problem Solving

Organizational Skills

Job description

Job Description

Employee Recognition and Rewards

Incentives

• Make outbound calls and respond to client inquiries in a timely manner.
• Provide accurate information regarding services.
• Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
• Document interactions and maintain accurate records in the database.
• Collaborate with team members to meet service level agreements and company goals.
• Meet required daily production quota

Requirements

• Educational Qualifications: No educational attainment required
• Experience Level: With or without experience
• Skills and Competencies: Strong Work Ethic, English Language Proficiency, Team Player, Problem Solving, Organizational Skills.
• Qualities and Traits: Excellent communication skills, patience, and a positive attitude towards customer service, Initiativeness and High Tolerance to Rejection
• Working Conditions: Full-time permanent Office-based work with a focus on teamwork and customer interaction.