Call Center Agent

Work-1 Manpower Recruitment Services; Manila; On-site; PHP 240,000 - 300,000; Full time

Job summary

Work-1 Manpower Recruitment Services is seeking an on-site call center customer service representative in Manila. The role requires 1-3 years of experience and a high school diploma, and is a full-time position with evening/weekend flexibility.

You will handle inbound/outbound calls, resolve inquiries, and maintain records while collaborating with teammates to meet targets. Strong verbal communication, empathy, and patience are essential.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years in a call center or customer service role.
• Skills and Competencies: Strong verbal communication skills.
• Qualities and Traits: Empathy and patience in dealing with customers.
• Responsibilities and Duties: Ability to work in a team environment.
• Working Conditions: Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and patience.
• Address customer inquiries and complaints effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance goals and targets.
• Provide product and service information to customers as needed.

Skills

Verbal communication

Empathy

Patience

Education

High School Diploma

Job description

On-site - Manila 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training, Professional Development

Description

• Handle inbound and outbound customer calls with professionalism and patience.
• Address customer inquiries and complaints effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance goals and targets.
• Provide product and service information to customers as needed.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:1-3 years in a call center or customer service role
• Skills and Competencies:Strong verbal communication skills
• Qualities and Traits:Empathy and patience in dealing with customers
• Responsibilities and Duties:Ability to work in a team environment
• Working Conditions:Willingness to work flexible hours, including evenings and weekends