Call Center Agent (Onsite)

Neksjob Philippines; Davao del Sur; On-site; PHP 234,000 - 357,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Paid training

HMO

Job summary

Neksjob Philippines is seeking enthusiastic, customer-focused Call Center Agents to join our onsite team. You will handle inquiries, resolve concerns, and provide accurate information via phone, email, or chat while delivering excellent service.

Responsibilities include handling inbound/outbound calls, resolving inquiries, maintaining records, meeting quality and attendance metrics, and collaborating with teammates to improve customer experience.

Qualifications

• High School graduate or senior high school graduate.
• Minimum 6 months BPO/Call Center experience preferred.
• Excellent English communication, both written and verbal.
• Basic computer and typing skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve inquiries, concerns, and complaints efficiently.
• Provide accurate information about products, services, and policies.
• Maintain detailed and accurate customer records.
• Meet performance metrics for quality, attendance, productivity, and satisfaction.
• Follow company procedures and compliance guidelines.
• Collaborate with team members and supervisors to improve customer experience.

Skills

Excellent English communication

Customer service skills

Typing skills

Basic computer skills

Team collaboration

Willingness to work onsite

Flexibility with shifts

Education

High School Graduate (Old Curriculum) / Senior High School Graduate

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Job Summary

We are looking for enthusiastic and customer-focused Call Center Agents to join our onsite team. In this role, you will assist customers by handling inquiries, resolving concerns, and providing accurate information through phone, email, or chat while delivering excellent customer service.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve customer inquiries, concerns, and complaints efficiently.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and accurate customer records.
• Meet performance metrics such as quality, attendance, productivity, and customer satisfaction.
• Follow company procedures and compliance guidelines.
• Collaborate with team members and supervisors to improve customer experience.

Qualifications

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate.
• Minimum of 6 months BPO/Call Center experience is preferred.
• Excellent English communication skills (written and verbal).
• Basic computer and typing skills.
• Strong problem-solving and customer service skills.
• Willing to work onsite.
• Willing to work on shifting schedules, weekends, and holidays.
• Competitive salary package
• Performance incentives and bonuses
• Paid training
• HMO and other company benefits
• Career growth and promotion opportunities