Call Center Agent

RSD Human Resource Management Consultancy; Bacolod; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Health Care On-Site

Job Training

Maternity & Paternity Leave

Job summary

A human resource management firm in Bacolod seeks a customer service representative to handle inquiries professionally and resolve issues effectively. The ideal candidate should have a high school diploma and strong English skills, with a positive attitude. Responsibilities include maintaining records and collaborating with the team to enhance service delivery. This role offers various employee benefits, including performance bonuses and health care on-site.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to handle customer inquiries professionally and effectively.
• Must be able to work in a fast-paced environment.

Responsibilities

• Handle incoming calls and respond to customer inquiries professionally.
• Provide accurate information regarding products and services.
• Resolve customer issues effectively, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.

Skills

Excellent English language skills

Strong customer service orientation

Strong communication skills

Positive attitude

Education

High school diploma or equivalent

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee of the Month Award, Incentives

Insurance Health & Wellness

Health Care On-Site, HMO

Professional Development

Job Training

• Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave, Wedding Leave

Description

• Handle incoming calls and respond to customer inquiries professionally.
• Provide accurate information regarding products and services.
• Resolve customer issues effectively, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Junior: 0–2 years.
• Skills and Competencies: Excellent English language skills.
• Skills and Competencies: Strong customer service orientation.
• Qualities and Traits: Strong communication skills and a positive attitude.
• Working Conditions: Must be able to work in a fast-paced environment.

Working Location

RDS Human Resource Management Consultancy