Call Center Representative

Metacom Careers; Mandaluyong; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Performance bonus

HMO health insurance

Job training & professional dev

Job summary

Metacom Careers in Mandaluyong is seeking a fresh graduate or student for an on-site, full-time Customer Service role. You will handle calls, assist with inquiries, and resolve issues while maintaining a high level of service.

The position requires a Bachelor’s degree or equivalent, 0–2 years experience, and strong English communication in a fast-paced environment with a flexible schedule. Training and development are provided.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong English communication and customer service skills.
• Good problem-solving abilities and attentive listening.
• Excellent teamwork and clear communication under pressure.

Responsibilities

• Handle inbound and outbound calls efficiently and professionally.
• Assist customers with inquiries, providing accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Schedule appointments and manage customer relations effectively.
• Collaborate with team members to improve overall customer satisfaction.

Skills

Customer service

English proficiency

Problem solving

Communication

Team player

Education

Bachelor's degree

Job description

On-site - Mandaluyong Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards

• Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Professional Development

• Job Training, Professional Development

Description

• Handle inbound and outbound calls efficiently and professionally.
• Assist customers with inquiries, providing accurate information regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Schedule appointments and manage customer relations effectively.
• Collaborate with team members to improve overall customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficient in English language, exceptional customer service skills, strong problem-solving abilities.
• Qualities and Traits: Excellent team player and effective communicator.
• Working Conditions: Ability to work in a fast-paced environment with a flexible schedule.

English Language Customer Service Scheduling Problem Solving Team Player Call Centre