Customer Service Agent(Non-Voice)

TEMU; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

TEMU is seeking a detail-oriented Non-Voice Customer Support Specialist to join our growing team in Ortigas Center, Pasig. The role focuses on handling customer inquiries and resolving issues through written communication while delivering a high level of service.

Ideal candidates bring customer service experience or strong communication skills, including accurate data entry. Fresh graduates are welcome to apply, and night shifts with weekends/holidays may be required.

Qualifications

• Customer service experience is a plus; fresh graduates welcome.
• Strong written English communication and accurate data-entry.
• Careful, organized, and detail-oriented approach to work.
• Ability to follow procedures and meet deadlines.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Respond to customer inquiries about orders, returns, and general concerns via written communication.
• Provide general support and guidance to help customers locate information.
• Take ownership of assigned customer cases and follow through to resolution.
• Listen with empathy, manage cases patiently, and escalate when necessary.
• Follow established processes to maintain accuracy and positive customer experience.

Skills

Customer service

Written English

Data entry

Detail-oriented

Time management

Adaptability

Education

High school diploma or equivalent

College education / degree (advantage)

Job description

About the Role

We're looking for a detail-oriented and customer-focused Non-Voice Customer Support Specialist to join our growing team.

We value candidates who already have experience in customer service or customer support, especially those familiar with handling customer inquiries and resolving issues. If you have relevant experience and are looking for your next opportunity, we'd love to hear from you.

Before You Apply

• Work Location: This is a fully on-site position based in Ortigas Center.

• Work Schedule: Night shifts, rotating schedules, weekends, and holidays may be required.

• Experience: Candidates with customer service, customer support, or BPO experience are strongly encouraged to apply.Fresh graduates and candidates from other backgrounds with strong communication skills and a willingness to learn are also welcome to be considered.

Be Part of Our Growing Team

We're building a team that values responsibility, teamwork, and a customer-first mindset. If you enjoy helping customers and take pride in delivering quality support, this could be a great opportunity to take the next step in your career.

Key Responsibilities

• Respond to customer inquiries about orders, returns, and other general concerns through written communication.

• Provide general support and guidance to help customers find the information they need.

• Take ownership of assigned customer cases and follow through until they are resolved.

• Listen to customer concerns, approach each case with patience and empathy, and escalation more complex issues when necessary.

• Follow established processes while maintaining accuracy and a positive customer experience.

About You

We believe that a positive attitude, willingness to learn, and a sense of responsibility are just as important as experience.

You may be a great fit if you have

• A high school diploma or equivalent; a college education or degree is an advantage.

• Customer service experience is a plus, but fresh graduates and candidates from other backgrounds are welcome to apply.

• Good written English communication skills and accurate data-entry skills.

• A careful, organized, and detail-oriented approach to work.

• The ability to follow procedures, manage tasks responsibly, and meet deadlines.

• The willingness to learn, adapt, and work in a fast-paced environment.

• Flexibility to work rotating shifts, including night shifts, weekends, and holidays.