Call Center Agent | Pasig | Davao | Bacolod | Iloilo

Synlink Recruitment Outsourcing Co. Inc.; Pasig; On-site; PHP 201,000 - 268,000; Full time

Job summary

A recruitment outsourcing company in the Philippines is seeking a Call Center Agent who is responsible for handling customer interactions. The successful candidate will answer calls, provide information, troubleshoot issues, and ensure excellent customer service. Ideal candidates should be high school graduates or equivalent, possess good English communication skills, and be willing to work onsite, including night shifts. This position offers a fast-paced work environment with performance targets to meet.

Qualifications

• High school graduate or equivalent (College level/graduate is an advantage).
• With or without call center experience.
• Good English communication skills.
• Basic computer navigation skills.
• Willing to work onsite and on shifting schedules, including night shifts.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Answer incoming calls or make outbound calls to customers in a professional and timely manner.
• Provide accurate information about products, services, billing, and company policies.
• Troubleshoot basic technical or account-related issues.
• Process orders, returns, refunds, and account updates.
• Document customer interactions and resolutions in the system.
• Escalate complex concerns to the appropriate department when necessary.
• Meet or exceed key performance indicators (KPIs) such as AHT, CSAT, quality scores, and attendance.

Skills

Active listening and empathy

Multitasking and time management

Adaptability and ability to work under pressure

Teamwork and professionalism

Adaptability

Working under pressure

Teamwork

Professionalism

Education

High school graduate or equivalent

College level/graduate an advantage

Job description

Job Title: Call Center Agent

Department: Customer Support / Operations

Employment Type: Full-Time

Job Summary:

A Call Center Agent is responsible for handling inbound and/or outbound customer interactions to assist with inquiries, resolve issues, and provide excellent customer service. The role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment while meeting performance targets.

Key Responsibilities:

• Answer incoming calls or make outbound calls to customers in a professional and timely manner
• Provide accurate information about products, services, billing, and company policies
• Troubleshoot basic technical or account-related issues
• Process orders, returns, refunds, and account updates
• Document customer interactions and resolutions in the system
• Escalate complex concerns to the appropriate department when necessary
• Meet or exceed key performance indicators (KPIs) such as AHT, CSAT, quality scores, and attendance

Qualifications:

• High school graduate or equivalent (College level/graduate is an advantage)
• With or without call center experience
• Good English communication skills
• Basic computer navigation skills
• Willing to work onsite and on shifting schedules, including night shifts
• Strong customer service orientation and problem-solving skills

Skills Required:

• Active listening and empathy
• Multitasking and time management
• Adaptability and ability to work under pressure
• Teamwork and professionalism