Call Center Agent

Work-1 Manpower Recruitment Services; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Work-1 Manpower Recruitment Services in Manila seeks a dedicated Customer Service Representative to handle inbound and outbound calls with professionalism and empathy. You will address inquiries and complaints, maintain accurate records, and work with the team to hit performance targets while providing product information as needed.

Willingness to work flexible hours, including evenings and weekends, is required.

Qualifications

• Strong verbal communication skills.
• Empathy and patience in dealing with customers.
• Ability to work in a team environment.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and patience.
• Address customer inquiries and complaints effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance goals and targets.
• Provide product and service information to customers as needed.

Skills

Verbal communication

Education

High School Diploma or equivalent

Job description

Description

• Handle inbound and outbound customer calls with professionalism and patience.
• Address customer inquiries and complaints effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance goals and targets.
• Provide product and service information to customers as needed.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:1–3 years in a call center or customer service role
• Skills and Competencies:Strong verbal communication skills
• Qualities and Traits:Empathy and patience in dealing with customers
• Responsibilities and Duties:Ability to work in a team environment
• Working Conditions:Willingness to work flexible hours, including evenings and weekends