Call Center Agent

Rsd Human Resource Management Consultancy; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Job summary

Rsd Human Resource Management Consultancy in the Philippines is seeking a friendly Customer Support Representative to handle inbound calls and resolve queries. You will provide accurate product information, document interactions in the CRM, and work with the team to improve customer experience.

The role requires clear communication, a customer-first attitude, and the ability to multitask in a busy call center environment. Training is provided, with opportunities to grow within the company.

Qualifications

• High School Diploma or equivalent.
• At least 6 months of experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
• Provide accurate information regarding products and services to customers.
• Maintain knowledge of company policies and procedures to effectively assist customers.
• Document customer interactions and updates in the CRM system.
• Collaborate with team members to enhance the overall customer experience.

Skills

Communication

Interpersonal skills

Time management

Education

High School Diploma

Job description

Description

• Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
• Provide accurate information regarding products and services to customers.
• Maintain knowledge of company policies and procedures to effectively assist customers.
• Document customer interactions and updates in the CRM system.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: At least 6 months
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-first attitude.
• Responsibilities and Duties: Ability to manage time effectively and handle multiple tasks.
• Working Conditions: Comfortable working in a busy call center environment.