Call Center Account/Process Trainer (Taguig)

TASQ Staffing Solutions; Taguig; On-site; PHP 502,200 - 669,600; Full time

Job summary

A leading staffing firm is seeking an experienced Account/Process Trainer located in Taguig. The ideal candidate has a Bachelor's degree and at least 4 years of experience in the BPO industry, with 2 years specifically as a trainer. Responsibilities include conducting training needs analysis, developing course content, and delivering effective training. This role requires excellent communication skills and a willingness to work in rotating shifts.

Qualifications

• Minimum of 4 years of overall experience in the BPO industry, with at least 2 years as a trainer.
• Preferably have knowledge in tech support.
• Willing to work in rotating shifts.

Responsibilities

• Identify training requirements.
• Provide ongoing support to enhance performance.
• Design and develop course content.

Skills

Training Needs Analysis

Excellent verbal communication

Excellent written communication

Education

Bachelor's degree in any field

Job description

Call Center Account/Process Trainer (Taguig)

About the job Call Center Account/Process Trainer (Taguig)

Position: Account/Process Trainer (Taguig) | Onsite
Responsibilities:

• Training Needs Analysis:
• Accurately identify training requirements.
• Provide ongoing support on the floor to reinforce learning and enhance performance.
• Curriculum and Course Design:
• Demonstrate comprehensive understanding of course design processes from start to finish.
• Content Development:
• Show thorough knowledge of content creation and apply appropriate methodologies.
• Course Delivery:
• Use effective training techniques and methods to facilitate learning.
• Research Methodology:
• Possess basic understanding of research principles to conduct ethical and effective research with guidance.

Requirements:

• Bachelor's degree in any field
• Minimum of 4 years of overall experience in the BPO industry, with at least 2 years as a trainer within BPO or shared services
• Preferably have a background or knowledge in tech support.
• Excellent verbal and written communication skills
• Willing to work in rotating shifts at BGC, Taguig