Call Center Account/Process Trainer (BGC, Taguig)

TASQ Staffing Solutions; Taguig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Quarterly performance bonus

Outstanding career development opportunities

HMO and life insurance for employee and 2 dependents

Fair work-life balance

Job summary

A staffing solutions company in Taguig is seeking a Call Center Account/Process Trainer to lead training and development initiatives. Ideal candidates should have at least 4 years of BPO experience, including 2 years as a trainer, and possess excellent communication skills. Responsibilities include conducting training needs analysis, course design, and content development. The position offers a quarterly performance bonus, career development opportunities, and HMO for employees and dependents.

Qualifications

• At least 4 years of total BPO work experience with 2 years of experience as a trainer.
• Preferably with a background or knowledge in tech support.
• Amenable to working in shifting schedules.

Responsibilities

• Ability to extend follow-up support on the floor to sustain learning.
• Demonstrates understanding of course design methodologies.
• Maintains appropriate methodology for content development.
• Possesses effective delivery/training techniques.
• Basic knowledge of research methodology.

Skills

Excellent oral and written communication

Ability to identify training needs

Effective delivery/training techniques

Education

Graduate of any 4-year course

Job description

Call Center Account/Process Trainer (BGC, Taguig)

Job Openings: Call Center Account/Process Trainer (BGC, Taguig)

About the job

• Quarterly performance bonus.
• Outstanding career development opportunities and fast-track career progression.
• Enjoy a fair work-life balance.
• HMO and life insurance for the employee and 2 dependents for free.
• Inside the Central Business District area.
• Great Place to Work certified.

Responsibilities:

1. Training Needs Analysis:

• Ability to identify training needs accurately.
• Ability to extend follow-up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design:

• Demonstrates end-to-end understanding of course design methodologies.

3. Content Development:

• Demonstrates end-to-end understanding of content development and maintains appropriate methodology.

4. Course Delivery:

• Possesses effective delivery/training techniques and methods.

5. Research Methodology:

• Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

Requirements:

• Graduate of any 4-year course.
• At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
• Preferably with a background or knowledge in tech support.
• Excellent oral and written communication.
• Amenable to working in shifting schedules in BGC, Taguig.