Associate Product Trainer - BGC, Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 500,000 - 680,000; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

Fair work-life balance

HMO and life insurance for employee +

dependents

Job summary

TASQ Staffing Solutions is hiring an Associate Product Trainer for onsite work at BGC, Taguig. You will handle training needs analysis, curriculum and course design, content development, and effective delivery to sustain learning and improve performance.

The ideal candidate has at least 4 years of total BPO experience with 2 years as a trainer, excellent English communication, and familiarity with tech support.

Qualifications

• 4-year degree completed.
• Total BPO experience min 4 years with 2+ years as trainer in BPO/shared services.
• Excellent oral and written communication.

Responsibilities

• Perform training needs analyses and follow-up on the floor to sustain learning and improve performance.
• Design curricula and courses end-to-end.
• Develop content and ensure appropriate methodology.
• Deliver training using effective techniques and methods.
• Apply basic research methodology to identify training needs with guidance.

Skills

Training experience

High impact communication

Analytical ability

Communication skills

Education

Bachelor's or higher (4-year degree)

Tools

MS Word

MS Excel

MS PowerPoint

Job description

About the job Associate Product Trainer - BGC, Taguig

About the job: Associate Trainer (BGC Taguig) | Onsite

Work Setup: Onsite (BGC Taguig)

Shift: Shifting Schedules

• Quarterly performance bonus.
• Outstanding career development opportunities and fast-track career progression.
• Enjoy a fair work-life balance.
• HMO and life insurance for the employee and 2 dependents for free.

Responsibilities:

• Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies.
• Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
• Course Delivery: Possesses effective delivery/training techniques and methods.
• Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills:

• CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge: Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of customer service leadership by example.
• Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders
• Profile Screening Criteria/Checks: Screening according to skills defined above—at least 3 years of training experience in soft skills and customer service.

Requirements:

• Graduate of any 4-year course.
• At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
• Preferably with a background or knowledge in tech support.
  
• Excellent oral and written communication.