Account/Process Trainer - BGC, Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Quarterly performance bonus

HMO and Life Insurance for employee &

Career development opportunities

Fast track career progression

Work-life balance

Inside the Central Business District

Great place to work certified

Job summary

TASQ Staffing Solutions in Taguig is seeking an Account/Process Trainer for onsite work in BGC. The role focuses on training needs analysis, curriculum design, content development, and effective course delivery.

You will require a 4-year degree, at least 4 years in BPO with 2 years as trainer, strong communication, and willingness to work shifting schedules. The position includes quarterly bonuses and inclusive health benefits.

Qualifications

• Graduate of any 4-year course.
• At least 4 years total BPO experience with 2 years as a trainer.
• Preferably with background in Tech Support.
• Excellent oral and written communication.
• Amenable to work in shifting schedules in BGC Taguig.

Responsibilities

• Training Needs Analysis to identify learning gaps.
• Curriculum and Course Design for training programs.
• Content Development and methodology maintenance.
• Course Delivery using effective training techniques.
• Research Methodology to guide ethical, practical training with guidance.

Skills

Verbal communication

Written communication

People training

Education

4-year degree

Tools

MS Office Suite

LMS knowledge

Job description

About the job Account/Process Trainer - BGC, Taguig

About the job Account/Process Trainer (Taguig) | Onsite

• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Inside the Central Business District area.
• Great place to work certified.
  

Responsibilities

1. Training Needs Analysis

• Ability to identify training needs accurately.
• Ability to extend follow- up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design

• Demonstrates end to end understanding of course design methodologies.

3. Content Development

• Demonstrates end to end understanding of content development and maintains appropriate methodology.

4. Course Delivery

• Possesses effective delivery/training techniques and methods.

5. Research Methodology

• Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

Requirements

• Graduate of any 4-year course.
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
• Preferably with background or knowledge in Tech Support.
• Excellent oral and written communication.
• Amenable to work in shifting schedules in BGC Taguig.