BPO Trainer - Taguig (onsite)

TASQ Staffing Solutions; Taguig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Quarterly performance bonus

Outstanding career development opportunities

HMO and life insurance for employee and 2 dependents

Job summary

TASQ Staffing Solutions is hiring an experienced BPO Trainer for their Taguig location. The role requires a graduate with at least 4 years of BPO experience, including 2 years as a trainer in the BPO industry. Responsibilities include conducting training needs analysis, developing course content, and delivering effective training sessions. The company offers an onsite work setup, shifting schedules, and various benefits including performance bonuses and health insurance for employees and dependents.

Qualifications

• At least 4 years total BPO work experience.
• 2 years experience as a trainer in BPO/shared services.
• Preferably with a background in tech support.

Responsibilities

• Conduct training needs analysis and provide follow-up support.
• Design and develop curriculum and course content.
• Deliver training effectively using various techniques.

Skills

Training experience in effective communication

Customer service skills

Technical support knowledge

Basic working knowledge of Word, Excel, and PPT

Excellent oral and written communication skills

Analytical ability to examine data

Education

Graduate of any 4-year course

Job description

About the job BPO Trainer - Taguig (onsite)

We are looking for call center trainers to start working ASAP.

About the job: Associate Trainer (BGC Taguig) | Onsite

Work Setup: Onsite (BGC Taguig)

Shift: Shifting Schedules

• Quarterly performance bonus.
• Outstanding career development opportunities and fast-track career progression.
• Enjoy a fair work-life balance.
• HMO and life insurance for the employee and 2 dependents for free.

Responsibilities:

• Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies.
• Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
• Course Delivery: Possesses effective delivery/training techniques and methods.
• Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills:

• CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge: Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
• Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders
• Profile Screening Criteria/Checks: Screening according to skills defined above—at least 3 years of training experience in soft skills and customer service.

Requirements:

• Graduate of any 4-year course.
• At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
• Preferably with a background or knowledge in tech support.
  
• Excellent oral and written communication.