Associate Trainer (BGC Taguig) | On-site

TASQ Staffing Solutions; Taguig; On-site; PHP 391,000 - 725,000; Full time

Benefits offered by this job

HMO and life insurance for employee &

Quarterly performance bonus

Job summary

TASQ Staffing Solutions is seeking an Associate Trainer for onsite roles at BGC Taguig. The position requires 4+ years of BPO experience, with at least 2 years in training, plus strong communication and analytical skills.

On-site setup and shifting schedules apply, with quarterly performance bonuses and health coverage for the employee and two dependents. The ideal candidate will design curricula, develop content, and deliver training while ensuring ethical research and effective learning

Qualifications

• 4 years total BPO experience with 2 years as trainer in BPO/shared services.
• Graduate of any 4-year course.
• Excellent oral and written communication.
• Preferably with a background in tech support.
• 3+ years of training experience in soft skills and customer service.

Responsibilities

• Training Needs Analysis: extend follow-up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design: end-to-end understanding of course design methodologies.
• Content Development: end-to-end content development and appropriate methodology.
• Course Delivery: effective delivery/training techniques and methods.
• Research Methodology: basic knowledge to carry out research ethically and effectively with guidance.

Skills

Training experience in soft skills

Customer service

Technical support

Communication skills

Analytical ability

3+ years training exp

Education

4-year degree

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Associate Trainer (BGC Taguig) | On-site

About the job Associate Trainer (BGC Taguig) | On-site

About the job: Associate Trainer (BGC Taguig) | Onsite

Work Setup: Onsite (BGC Taguig)

Shift: Shifting Schedules

Responsibilities:

• Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies.
• Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology.
• Course Delivery: Possesses effective delivery/training techniques and methods.
• Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills:

• CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge: Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of customer service leadership by example.
• Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders
• Profile Screening Criteria/Checks: Screening according to skills defined above—at least 3 years of training experience in soft skills and customer service.

Requirements:

• Graduate of any 4-year course.
• At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry.
• Preferably with a background or knowledge in tech support.
  
• Excellent oral and written communication.
• Quarterly performance bonus.
• Outstanding career development opportunities and fast-track career progression.
• Enjoy a fair work-life balance.
• HMO and life insurance for the employee and 2 dependents for free.