BPO Training Lead: Accounts & Processes (Onsite, Taguig)

TASQ Staffing Solutions; Taguig; On-site; PHP 502,200 - 669,600; Full time

Job summary

A leading staffing firm is seeking an experienced Account/Process Trainer located in Taguig. The ideal candidate has a Bachelor's degree and at least 4 years of experience in the BPO industry, with 2 years specifically as a trainer. Responsibilities include conducting training needs analysis, developing course content, and delivering effective training. This role requires excellent communication skills and a willingness to work in rotating shifts.

Qualifications

• Minimum of 4 years of overall experience in the BPO industry, with at least 2 years as a trainer.
• Preferably have knowledge in tech support.
• Willing to work in rotating shifts.

Responsibilities

• Identify training requirements.
• Provide ongoing support to enhance performance.
• Design and develop course content.

Skills

Training Needs Analysis

Excellent verbal communication

Excellent written communication

Education

Bachelor's degree in any field

Job description

A leading staffing firm is seeking an experienced Account/Process Trainer located in Taguig. The ideal candidate has a Bachelor's degree and at least 4 years of experience in the BPO industry, with 2 years specifically as a trainer. Responsibilities include conducting training needs analysis, developing course content, and delivering effective training. This role requires excellent communication skills and a willingness to work in rotating shifts.