Business Partner - Associate Manager, B2B Sales

Concentrix Experts Colombia S.A.S.; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Paid Time off

Birthday Time Off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Volunteer Time Off, paid time yearly

Recognition programs

Wellness Incentive Program

Learning and Development Programs

Virtual First

Job summary

Concentrix is seeking an Associate Manager, B2B Sales to lead a high-performing team and drive revenue growth for our clients. You will coach, evaluate performance, and build strategic client relationships with Salesforce CRM in focus.

Reporting to the Sales Director, you will forecast sales, monitor call time and productivity, and develop plays based on data trends. This role is based in Makati, Philippines, with a Virtual First approach.

Qualifications

• 5+ years proven work experience in a sales role.
• A passion for customer experience.
• Experience in operations and strategy building.
• Excellent coaching history.
• A record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience working with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.
• Change Management skills.

Responsibilities

• Lead the team to achieve targets weekly/monthly/quarterly with high customer satisfaction.
• Provide accurate ongoing sales forecasting and maintain CRM data.
• Remove roadblocks to support sales opportunities.
• Lead weekly coaching and performance reviews.
• Analyze data and trends to develop strategic sales plays.
• Stay informed on client services developments and market trends.
• Escalate issues and maintain client relationships.
• Coordinate reporting and forecasting with client contacts.
• Align team to operating plan and CPT targets.
• Collaborate with internal and external partners to build coaching platform.
• Coordinate incentives and Sales Performance Funds.
• Build business relationships with partners to meet customer expectations.
• Improve sales processes for positive customer experience.
• Lead team through buying/renewal to boost client satisfaction.

Skills

Sales experience

Customer experience

Operations strategy

Coaching history

Employee development

Revenue optimization

CRM systems

Solution finding

Change management

Tools

Salesforce

Job description

Job Title

Business Partner - Associate Manager, B2B Sales

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.

We are looking for an Associate Manager, B2B Sales to join our team. Today.

The future team member that will love this job will manage a team driving revenue generation and business growth on behalf of our clients. You will promote the professional development of the sales team, including coaching and performance evaluation. Reporting to a sales manager, you will also build the strategic relationship with our external facing clients. Along the way you will have access to world‑class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future! You Have

Qualifications

• 5+ years proven work experience in a sales role
• A passion for customer experience
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills

Key Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and lead team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop a coaching platform
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met
• Work with teams and management to improve sales processes and achieve a positive customer experience
• Lead team to buying/renewal process to achieve greater client satisfaction

Benefits / Perks

• Health Insurance with Dental Coverage for Employees - extended to two (2 dependents)
• Paid Time off
• Birthday Time Off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Volunteer Time Off, paid time yearly to volunteer with an organization of your choice.
• Recognition programs
• Wellness Incentive Program
• Learning and Development Programs
• Virtual First

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director

Location

PHL Makati City - Ayala North Exchange

Time Type

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents