Business Partner - Sr. Specialist, Renewal Sales

Concentrix Experts Colombia S.A.S.; Philippines; Remote; PHP 600,000 - 1,100,000; Full time

Benefits offered by this job

HMO Benefit

Health Insurance

Paid Time off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

Concentrix Experts Colombia S.A.S. in the Philippines seeks a Senior Renewal Sales Specialist to partner with global technology leaders and drive contract renewals and upsell opportunities. You will manage a dedicated client territory, forecast sales, and ensure a superior customer experience.

The role emphasizes strong communication, CRM proficiency (Salesforce), MS Office, and the ability to work from home. A proven sales track record and remote work readiness are required.

Qualifications

• 4+ years in customer service or sales required.
• Proven track record of achieving sales quotas.
• Experience with high-volume calling.
• Strong problem-solving skills.
• Ability to learn new technology and data.
• Willingness to work from home.

Responsibilities

• Sell renewals/services within assigned territory to meet revenue quota.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Develop product/service knowledge to answer client questions.
• Handle objections and retain or win customers.
• Maintain CRM data accurately and timely.
• Collaborate with team and management for a professional customer experience.

Skills

4+ years in customer service or sales

Proven sales quota achievement

High-volume calling

Problem solving

Learn new technology and data

Willingness to work from home

Tools

Salesforce.com CRM

MS Office

Job description

Job Title:

Business Partner - Sr. Specialist, Renewal Sales

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.

We are looking for a Sr. Specialist, Renewal Sales to join our team. Today.

The future team member who will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future Job Description

You Have

• 4+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You Will

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Our Benefits/Perks

• HMO Benefit
• Health Insurance
• Paid Time off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Rewards and recognition programs
• Wellness Incentive Program
• Learning and Development Programs

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

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