Associate Manager, B2B Sales

Concentrix SREV Philippines, Inc; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Concentrix is seeking an Associate Manager, B2B Sales to lead a sales team driving revenue for our clients. You will coach, develop talent, and manage performance against targets while maintaining strong client relationships.

You will forecast sales, ensure CRM data quality, and remove obstacles to opportunities. This role reports to the Sales Manager and offers world-class training and growth opportunities within a global technology leader.

Qualifications

• 5+ years proven work experience in a sales role.
• A passion for customer experience.
• Experience in operations and strategy building.
• Excellent coaching history.
• A track record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience finding solutions as a manager.
• Change management skills.
• English language proficiency (Required).

Responsibilities

• Lead the team to achieve targets and meet performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure CRM data accuracy.
• Remove roadblocks and help team resolve challenges to support sales opportunities.
• Monitor team call time and productivity; conduct weekly performance reviews and coaching sessions.
• Analyze data, performance and customer experience trends to develop strategic sales plays.
• Stay informed on client services developments and market trends.
• Be a point of escalation for clients and respond promptly to issues.
• Coordinate with Sales Director and clients to foster strong relationships and report on forecasting.

Skills

Team leadership

Coaching

Customer experience

Sales strategy

Performance management

Problem solving

Client relationship management

Tools

Salesforce

Job description

Job Title: Associate Manager, B2B Sales

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for an Associate Manager, B2B Sales to join our team. Today. The future team member that will love this job will manage a team driving revenue generation and business growth on behalf of our clients. You will promote the professional development of the sales team, including coaching and performance evaluation. Reporting to a sales manager, you will also build the strategic relationship with our external facing clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

Requirements

• 5+ years proven work experience in a sales role
• A passion for customer experience
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills
• Language Requirements: English (Required)
• Time Type: Full time
• Location: PHL Quezon City - Spark Place 9th Flr

Responsibilities

• You Will Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and lead team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop a coaching platform
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met
• Work with teams and management to improve sales processes and achieve a positive customer experience
• Lead team to buying/renewal process to achieve greater client satisfaction

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.