Specialist, Customer Success

Concentrix SREV Philippines, Inc; Makati; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Paid Time off

Bereavement Leave

Life Insurance Group Personal Accident

Employee Assistance Program

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

Concentrix SREV Philippines, Inc. is seeking a Specialist, Customer Success to support an existing customer base, cultivate relationships, and ensure high satisfaction and engagement.

The role involves developing product knowledge to address inquiries and capturing customer feedback to drive improvements. The ideal candidate has 2+ years in customer service, a track record of meeting sales quotas, and experience with Salesforce.com or similar CRM.

Qualifications

• 2+ years of experience in customer service.
• Proven track record of meeting personal and team sales quotas.
• Experience with high-volume calling and handling customer interactions.
• Ability to learn new technology and follow call scripts.

Responsibilities

• Manage a high volume of customer contacts via phone and email daily.
• Verify customer information using search tools and maintain accuracy.
• Conduct health checks at regular intervals to gauge product satisfaction and value.
• Develop product knowledge to respond to objections and answer questions.
• Document qualitative feedback and measurements through surveys, calls and emails.
• Capture Voice of the Customer and escalate issues affecting satisfaction.
• Collaborate with teams to promote a positive customer experience.

Skills

Customer service

Sales quota achievement

High-volume calling

Problem solving

CRM experience

MS Office

Tools

Salesforce

MS Office

Job description

Specialist, Customer Success Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Specialist, Customer Success to join our team. Today. The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Have:

• 2+ years of experience working in a customer service
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data Process orientation and ability to follow call scripts
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You Will:

You Will manage high volume of customer contacts and communications through phone and email each day. Use contact search and productivity tools to verify contact information is accurate. Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion. Develop a level of product knowledge to speak intelligently to customers and address specific objections. Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems. Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer". Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage. Work with teams and management to promote a positive customer experience.

Our Benefits/Perks:

• Health Insurance with Dental Coverage for Employees
• Paid Time off
• Bereavement Leave
• Life Insurance Group Personal Accident Program
• Employee Assistance Program
• Rewards and recognition programs
• Wellness Incentive Program
• Learning and Development Programs

Virtual First Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director Location: PHL Makati City - Ayala North Exchange

Language Requirements: English (Required)

Time Type: Full time

Mission:

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.